I have a general membership enquiry. Who can
I contact?
I have a general membership enquiry. Who can I contact?
Please contact our membership team on membership@brumbies.rugby.
I have a product &/or order enquiry. Who can
I contact?
I have a product &/or order enquiry. Who can I contact?
Please send your enquiry to us via email, membership@brumbies.rugby.
I am selecting my entitlements & see a
credit. What is this for & can I use it?
I am selecting my entitlements & see a credit. What is this for & can I use it?
This credit is available for you to use within this shop and has been
provided as part of your Membership.
How can I apply credit to my order?
How can I apply credit to my order?
Credit will automatically be applied at checkout. Any leftover credit will
remain on your account and will be applied to your next order.
I cannot see my assigned credit. Who can I
contact?
I cannot see my assigned credit. Who can I contact?
Please send an email to membership@brumbies.rugby.
Can I use credits for postage/shipping?
Can I use credits for postage/shipping?
No, you cannot use your assigned credit to cover postage/shipping.
Does credit get removed?
Does credit get removed?
Your credit will remain in your account for the 2025 Membership season; if
it is unused at the end of the season, it will be forfeited.
What are the delivery timings for my order?
What are the delivery timings for my order?
Your membership items are made to order. For standard delivery, please allow
10-18 working days for delivery. For the express delivery option, please
allow 8-10 working days for delivery.
I can see credit at the top of my screen
however it’s not being added to my shopping cart. How can I proceed?
I can see credit at the top of my screen however it’s not being added to my shopping cart. How can I proceed?
Available credits are automatically added to your order at checkout.
I submitted my order, however, didn’t receive
an order confirmation. What do I do?
I submitted my order, however, didn’t receive an order confirmation. What do I do?
Please go to Account Dashboard by clicking on your name in the top right
corner. Here, you can view your recent order. Alternatively, please contact
us via email membership@brumbies.rugby.
I haven’t received my order yet. Who can I
contact?
I haven’t received my order yet. Who can I contact?
If your order has been sent you will have received a dispatch email, this
email contains a tracking number and link. Please follow this link and input
your tracking number to monitor your delivery. Please note if your parcel
has had an unsuccessful delivery attempt/s, this will be returned to us for
confirmation & re-sending out to you.
I received my delivery however there is an
item/s that is missing/damaged. Who can I contact?
I received my delivery however there is an item/s that is missing/damaged. Who can I contact?
Please contact us via email membership@brumbies.rugby
and include your order reference number as well as any photos of your item/s
you could share with us.
I’d like a refund. Who can I contact?
I’d like a refund. Who can I contact?
Please contact us via email membership@brumbies.rugby
and include your order reference number.